Step-by-Step Guide to Reset Your Password

Step 1: Access the Login Page

• Navigate to the Divine API Login Page.
• Enter your registered email and password fields.
• If you receive the error message “Email or password incorrect”, click the Forgot Password link below the password box.

Step 2: Open the Forgot Password Page

• Clicking Forgot Password will redirect you to a new page.
• Enter your registered email address in the email field.
• Double-check the email address for accuracy to avoid delays.
• Click the Verify Email button to proceed.

Step 3: Check Your Email Inbox

• Once the email address is verified, you will receive a password reset email from Divine API.
• Open your email inbox (check your spam/junk folder if you don't see the email immediately).
• The email will have the subject line: “Password Reset Request”.
• Inside the email, click the Reset Password button or the provided link.

Step 4: Reset Your Password

• The link will redirect you to the password reset page.
• On this page:
  • Enter a new password in the New Password field.
  • Re-enter the same password in the Confirm Password field.
• Ensure your new password meets the following criteria:
  • Minimum 8 characters.
  • Contains a mix of letters, numbers, and symbols for better security.
• Click the Reset Password button to finalize the process.

Step 5: Confirmation and Login

• After submitting your new password, a confirmation message will appear, stating that your password has been successfully reset.
• Click the Login button on the confirmation screen.

• Return to the Divine API Login Page.
• Enter your email and new password to access your account.

Common Issues and Solutions

Didn’t Receive the Reset Email?

• Ensure you’ve entered the correct email address associated with your Divine API account.
• Check your spam/junk folder for the email.
• If you still can’t find it, wait a few minutes and request the reset email again.

Reset Link Expired?

• Password reset links are valid for 24 hours. If it expires, repeat the steps to generate a new one.

Email Address Not Recognized?

• Verify that you’re using the email address linked to your Divine API account.
• If you’ve changed your email recently, contact Divine API Support via Support Portal.

Security Tips

• Avoid reusing old passwords.
• Use a strong password with a combination of letters, numbers, and special characters.
• Update your password regularly to ensure your account remains secure.

Conclusion

By following these steps, you can quickly reset your password and regain access to your Divine API account without any hassle. For further assistance, feel free to contact the support team through the Support Portal.