How to Downgrade Your Plan Without Interrupting Service

Last updated : 24 Dec, 2024

How to Downgrade Your Plan Without Interrupting Service

At DivineAPI, you can easily manage your subscription plan based on your business needs. However, plan downgrades are not directly available through the user dashboard. To downgrade your plan while ensuring uninterrupted service, you need to contact DivineAPI support. Here’s how you can do it effectively.

 Last updated : 24 Dec, 2024

Step-by-Step Guide to Downgrade Your Plan

Step 1: Review Available Plans

  • Visit the DivineAPI Pricing Page to understand the available plans.
  • Compare the features of your current plan with lower-tier plans to identify the one that best suits your needs.

Step 2: Contact DivineAPI Support

  • Since downgrades are not self-service, reach out to the DivineAPI support team to initiate the process.

 

Step 3: Provide Necessary Information

When contacting support, include the following details to expedite the process:

  • Your registered email address.
  • Your current plan details.
  • The plan you wish to downgrade to.
  • A brief reason for the downgrade request (optional).

Step 4: Confirm the Downgrade

  • The support team will guide you through the steps and confirm the timeline for the downgrade.
  • Ensure there are no pending payments or unresolved billing issues before proceeding.

Step 5: Verify the Changes

  • After the downgrade is processed, log in to your dashboard to confirm that your subscription reflects the new plan.
  • Check the billing section to ensure accurate updates in your charges and renewal dates.

 

Things to Keep in Mind

  1. No Service Interruption:
    • Contacting support ensures that your service continues without interruption during the downgrade process.
  2. Billing Adjustments:
    • Any adjustments in pricing or billing will be communicated by the support team.
  3. Feature Limitations:
    • Be aware of the features available in the downgraded plan. Ensure that it aligns with your current requirements.
  4. Proration Policy:
    • Depending on your billing cycle, DivineAPI may prorate charges during the transition.

 

Why Contact Support?

Direct plan changes are not currently supported in the user dashboard to ensure seamless adjustments without errors. By contacting support, you receive:

  • Accurate billing adjustments.
  • Smooth plan transitions.
  • Dedicated assistance tailored to your account.

 

Conclusion

Although plan downgrades require contacting support, the process is simple and ensures uninterrupted service. By reviewing your options, providing necessary details, and verifying the updates, you can successfully switch to a lower-tier plan that meets your needs. For assistance, reach out to DivineAPI Support.