Steps to Request Plan Pausing via Support
Step 1: Understand Your Requirements
- Determine why you need to pause the subscription and for how long.
- Gather information about your current plan, including billing cycles and remaining usage.
Step 2: Contact DivineAPI Support
To initiate a request to pause your subscription, reach out to the support team:
- Support Email: Write to support@divineapi.com with the subject line: “Request to Pause Subscription.”
- Support Portal: Submit a ticket on the DivineAPI Support Page.
Step 3: Provide Necessary Details
In your request, include the following information:
- Your registered email address and business name.
- The name of your subscription plan.
- The reason for pausing the plan.
- The duration for which you wish to pause the subscription.
Step 4: Collaborate with Support
- The support team will review your request and inform you of the available options.
- If pausing is not feasible, they may suggest alternatives, such as downgrading the plan or modifying your subscription.
Step 5: Confirm the Changes
- Once the support team processes your request, confirm the agreed-upon actions.
- Follow any additional instructions provided to finalize the changes.
Important Notes
- Billing Implications: Pausing your plan may affect billing cycles. Ensure you clarify these details with the support team.
- Resume Timeline: Be aware of the steps required to resume your subscription after the pause.
- Plan Availability: Paused plans may not guarantee the same terms when resumed, depending on service updates.
Conclusion
While DivineAPI does not currently support direct plan pausing, the support team is available to assist with alternative solutions. Contact DivineAPI Support to discuss your needs and explore the best options to manage your subscription.