Step 1: Decide on the Desired Billing Cycle
Before reaching out to support, decide whether you want to switch to monthly or annual billing.
- Monthly Billing: Ideal for short-term commitments or when you need flexibility.
- Annual Billing: Best for long-term users looking for savings and consistency.
Step 2: Contact Customer Support
To make changes to your billing cycle, follow these steps to contact DivineAPI support:
Via Support Page:
- Visit the Support Page.
- Fill out the contact form, mentioning:
- Your current billing cycle (monthly or annual).
- The cycle you want to switch to.
- Any additional details relevant to your request.
Via Email:
- Email support@divineapi.com with the subject line:
- “Request to Switch Billing Cycle.”
- Include the following information:
- Your registered email address.
- Current billing cycle.
- The desired billing cycle (monthly or annual).
Via Chat (If Available):
- Log in to your DivineAPI account.
- Use the real-time chat feature to connect with a support representative.
- Provide your account details and request the change.
Step 3: Confirm the Switch
After you contact support:
- You will receive a confirmation email acknowledging your request.
- The support team will process your request and notify you once the change is implemented.
Step 4: Review the Changes
Once your billing cycle is updated:
- Log in to your dashboard to confirm the changes.
- Check your updated billing information under the Billing section.
Important Notes
- Ensure your payment method is updated and valid for the new billing cycle.
- Switching to annual billing may require an upfront payment for the entire year.
Conclusion
While switching billing cycles isn’t currently self-service, DivineAPI’s support team is available to assist with your request. Simply reach out through the available channels, and they will guide you through the process. For any questions or further assistance, contact DivineAPI Support.