How to Reset API Keys Safely

Last updated : 24 Dec, 2024

How to Reset API Keys Safely

Currently, DivineAPI does not offer a self-service option to reset API keys directly from the dashboard. If you need to reset your API keys for any reason, you will need to contact DivineAPI’s customer support team for assistance. This article provides a guide on how to safely request and handle an API key reset.

 Last updated : 24 Dec, 2024
 Guide

Step 1: Understand the Need for Reset

Before requesting an API key reset, ensure you understand the reasons for doing so, such as:

  • Security concerns (e.g., compromised API key).
  • Transition to a new environment requiring a fresh key.
  • Resolving API integration errors related to the existing key.

 

Step 2: Contact Customer Support

To reset your API key, follow these steps to reach out to DivineAPI support:

Via Support Page:

  • Visit the Support Page.
  • Complete the contact form, specifying:
    • Your registered email address.
    • The reason for the API key reset.
    • Any additional context or urgency.

 

Via Email:

  • Email support@divineapi.com with the subject line:
    • “Request to Reset API Key.”
  • Include the following details:
    • Your account information.
    • A brief explanation of why you need the API key reset.
    • Indicate any associated urgency.

Via Chat (If Available):

  • Log in to your DivineAPI account.
  • Use the real-time chat feature to connect with a support agent.
  • Provide the necessary account details and request the API key reset.

 

Step 3: Confirm the Reset

After submitting your request:

  • You will receive a confirmation email from the support team acknowledging your request.
  • The support team will process your request and notify you once the API key has been reset.

 

Step 4: Update Your Systems

Once the new API key is issued:

  1. Update all applications, scripts, or integrations using the old API key with the new one.
  2. Test the API calls to ensure they work as expected with the new key.
  3. Securely store the new API key in a safe and accessible location (e.g., an encrypted password manager).

 

Important Notes

  • Resetting your API key will deactivate the old key immediately, so ensure you are prepared to update all systems promptly.
  • Contact support if you experience issues during the transition to the new API key.

 

Conclusion

Although API key resets are not currently self-service, DivineAPI’s customer support team is readily available to assist. Simply reach out through the provided channels, and they will guide you through the process to ensure your API usage remains secure and uninterrupted. For further questions or support, contact DivineAPI Support.